Your website deserves more than maintenance.
Keep your website. Keep your hosting. Get more from your support.
Most maintenance plans do the minimum. Updates run, backups happen, and nobody looks at your website until something breaks. Moving your support to FullyCoded changes who is watching your site, how quickly you get an answer, and how much of the work you can see.
We take over websites built by other agencies and freelancers every month. Nothing about your site has to change on day one: same hosting, same domain, same design. Before we agree anything we do a brief technical audit, so you know the state of your site and we know what we are taking on.
You work directly with Mark Grice, who has been building and looking after websites since 2007, and with the developers doing the work. When you ring, you get a person who knows your site.
Clients and experience
Why clients move their support to us
Most websites are looked after by whoever built them, long after that relationship has run its course. Response times slip, invoices arrive for work nobody asked for, and no one can tell you what was done last month.
We approached Mark and asked for him to work alongside us and our marketing company for a new website and it's management. They have been great to work alongside and we would be happy to recommend
Alan OdgersDirector, Duchy DefibrillatorsWhat changes when you move, and what does not
What stays the same
- Your hosting and your domain
- Your design, content and plugins
- Your Google rankings and analytics
- Your existing logins and integrations
What gets better
- Someone watching the site around the clock
- A developer on the phone, not a ticket queue
- A record of every change made
- A weekly report you will actually read
- A fixed monthly cost, with no surprise invoices
Switching takes about a week
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We review
A thirty-minute call and a look at your site. We tell you what we would change and what we would leave alone.
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We take over
You give us access, we confirm what we have been given, and we agree a handover date with your current provider. No downtime.
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We look after it
Monitoring switches on, the first weekly report arrives the following Monday, and you have a number to ring.
Maintenance packages
Keep your site updated, monitored and running at peak performance. Take a plan on its own for a site hosted elsewhere, or have us host it too with Complete Care.
Professional Maintenance
Proactive care with regular improvements and monitoring
- WordPress Core Updates
- Plugin & Theme Updates
- Weekly Performance Reports
- 24/7 Uptime Monitoring
- Content Changes (5/month)
- Broken Link Monitoring
- SEO Monitoring
- 2 Hours Development Time
Security Essentials
Fundamental protection for your website
- Web Application Firewall
- Daily Malware Scanning
- Login Security Hardening
- Spam Protection
- SSL Management
Complete Care
Hosting, maintenance, and security — all in one package
- Business Hosting (50GB SSD)
- Global CDN & Staging
- All Core & Plugin Updates
- 24/7 Uptime Monitoring
- Weekly Performance Reports
- Full Security Suite
- DDoS Protection
- Quarterly Security Audits
- 2 Hours Development Time
- 5 Content Changes / Month
- Priority Support
Questions clients ask before they move
Do I have to move my hosting?
No. We can look after a site wherever it is hosted. If your hosting is holding the site back we will tell you, but moving is your choice, not a condition.
What happens with my current developer or agency?
Nothing dramatic. We ask for access, confirm what we have been given, and let them know the handover date. Most agencies are used to it. If you would rather we did not contact them, we will not.
How long does switching take?
Usually a week from the first conversation: review, access, a baseline check of the site, then monitoring and support switch on. There is no downtime.
What does it cost?
Professional Maintenance is £149 a month, Security Essentials £39 a month, and Complete Care, which adds hosting, is £199 a month. The packages above show what each one includes.
Is there a contract?
Plans are billed monthly. If we are not giving you more than you had before, you can leave with a month’s notice.
What if something breaks?
You ring us. Phone support is part of every plan, and urgent fixes are handled the same day wherever we can.
My site is not WordPress. Can you still help?
Yes. We look after WordPress, Shopify and custom-built sites and applications.