1. Who We Are

This privacy policy applies to Fully Coded Solutions Limited, trading as FullyCoded. We are the data controller for personal data collected through this website and in the course of our business activities.

Company name: Fully Coded Solutions Limited
Trading name: FullyCoded
Registered address: Barn Owl Cottage, Chapel Hill, Ponsanooth, TR3 7ET, United Kingdom
Email: [email protected]
Telephone: 01326 536077
Company registration number: 8649718
ICO registration number: ZA046393

2. What Data We Collect

Data you provide to us

  • Name and contact details when you submit an enquiry, complete a contact form or get in touch by email or telephone.
  • Business name, role and requirements when discussing a project or service.
  • Billing and payment information when we invoice you for work completed.
  • Email address and marketing preferences when you sign up to receive updates from us.

Data collected automatically

  • Technical data including IP address, browser type, device type and operating system when you visit our website.
  • Usage data including pages visited, time on site and referring URLs, collected via Google Analytics.

We do not collect sensitive personal data as defined by UK GDPR unless you choose to share it with us directly.

3. How We Use Your Data

Responding to enquiries: Processing your enquiry and communicating with you about your requirements. Lawful basis: legitimate interests.

Delivering services: Managing projects, communicating with you during delivery and providing support. Lawful basis: contract performance.

Billing and payments: Raising invoices via QuickBooks and processing payments via Stripe. Lawful basis: legal obligation and contract performance.

Marketing communications: Sending updates or relevant information about our services via Mailchimp where you have opted in. Lawful basis: consent.

Website analytics: Understanding how our website is used and improving its content and performance via Google Analytics. Lawful basis: legitimate interests, subject to your cookie consent.

4. How Long We Keep Your Data

  • Enquiry and contact data: up to two years from last contact, unless a project is initiated.
  • Client project data: seven years from project completion, in line with legal and accounting obligations.
  • Billing records: seven years, as required by HMRC.
  • Marketing consent and email records: until consent is withdrawn.
  • Website analytics data: 26 months, as configured in Google Analytics.

5. Who We Share Your Data With

We do not sell personal data. We share data only where necessary to deliver our services or meet legal obligations. Third-party processors we use include:

  • Google Analytics: website usage analytics.
  • Mailchimp: marketing email delivery for our own communications.
  • QuickBooks: invoicing and bookkeeping.
  • Stripe: online payment processing.
  • Amazon Web Services (AWS): cloud hosting and infrastructure.
  • Cloudflare: content delivery, security and performance.

Where we share data with third-party processors, appropriate data processing agreements are in place. We may also disclose data to legal or regulatory authorities where required by law.

6. Your Rights

Under UK GDPR you have the following rights in relation to your personal data:

  • The right to access the data we hold about you.
  • The right to correct inaccurate data.
  • The right to request deletion of your data, subject to legal obligations.
  • The right to restrict or object to processing.
  • The right to data portability where processing is carried out by automated means.
  • The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month.

7. Cookies

Our website uses cookies. Full details of the cookies we use and how to manage them are set out in our Cookie Policy.

8. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or disclosure. Our hosting infrastructure is ISO 27001 certified. Access to personal data is restricted to those who need it to carry out their responsibilities.

9. International Transfers

Some of our third-party processors may process data outside the UK, including in the United States. Where this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses or adequacy decisions recognised by the UK Information Commissioner.

10. Complaints

If you have concerns about how we handle your personal data, please contact us at [email protected] in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113. Our ICO registration number is ZA046393.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of the page reflects when it was last revised.